FAQ
Are your products handmade?
Our acetate sheets are designed, cut, and shaped with the assistance of machinery; but each clip is hand assmbled and adhered.
What is Cellulose Acetate?
Our entire lineup of claw clips and hairpins are made using Cellulose Acetate (CA). CA is is a synthetic fibre composed of wood pulp & cotton fibres, making it a semi-synthetic material (similar to rayon). In the right environment, CA has a heightened biodegradability in comparison to tradition plastics. Read more on the process of biodegrading CA here.
Do Kōv clips require extra care?
Just like how your favourite pair of jeans may stretch between washes, you might notice slight stretch in your clip's teeth overtime. This can easily be reset with a hot water bath (further instructions provided with your order).
We recommend against wearing your CA hair clips in the sun or direct heat (i.e. sauna) for extended periods of time, as they are more sensitive to heat than traditional plastics.
Kōv Essentials' clips are elevated hair accessories, requiring more TLC than drug-store clips made with plastic. We believe in full transparency and want to ensure shoppers are aware of this before purchasing their new go-to claw clip.
Where are you based?
We are based in Ontario, Canada.
Shipping
Fast shipping
We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders, processing can take3-6 business days. Processing time is not included in shipping estimates.
Order tracking
You'll be sent an email once your order has shipped, which includes tracking information. Kindly note that tracking scans can take 1-2 business days to update.
Get in touch
Our team is here for you - reach out to support@kovessentials.com for help.
Duties & Taxes
If your order is shipping to Canada or the USA - Orders shipping within North America will not incur any additional duties, taxes, or fees.
If your order is shipping outside of Canada or the USA - Kōv Essentials does not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties and/or taxes are buyer responsibility; we unfortunately cannot control these fees.
Introducing
Product feature
Use this section to create unique side-by-side layouts with various content blocks. Pair text with images, newsletter blocks, products, videos, testimonials and more.
Introducing
Another feature
Use this section to create unique side-by-side layouts with various content blocks. Pair text with images, newsletter blocks, products, videos, testimonials and more.
7 Reviews
Real People, Real Results
Share success stories using before and after images to demonstrate how effective your products are.