Frequently Asked Questions

Got a question that isn't answered below? Drop us a line here

WHAT MATERIAL ARE YOUR PRODUCTS MADE OF?

In our best efforts to reduce our carbon footprint, all clips & combs, aside from the Soul Clip, are made from Cellulose Acetate. Cellulose Acetate is a more eco-friendly variation of traditional plastics or resin. CA has a heightened biodegradability and is made with plant derivatives such as wood pulp & cotton.
 
The Soul Clip is made from plastic - we know this isn't ideal and we are doing our best to change this. Being a new brand, it takes time to develop new materials or new products. We can't wait for you to see what's to come!
 
The Silk Statement Scrunchie and Luxe Scrunchie are both made from 100% pure silk.

ARE YOUR PRODUCTS HAND MADE?

Unfortunately we don't have the capabilities of hand-making our products in house. Our products are all imported goods; we partnered with a manufacturer to design & produce our products.

WHAT CURRENCY ARE YOUR PRODUCTS LISTED IN?

Our products are listed in USD.

WHY IS MY PARCEL DELAYED IN TRANSIT?

Postal systems are experiencing many delays amid the global pandemic; we are based in ON, Canada and we are currently in full lockdown. We appreciate your patience & understanding as we all work together to get you your parcels as quickly as possible.

WHAT IF I WANT TO SEND MY ORDER AS A GIFT?

Orders are not shipped with any documentation of monetary value, so gift recipients don't see the cost of goods.

Feel free to add a note at checkout and we'll include a hand-written note for your recipient!

DO YOU SELL WHOLESALE?

  Our wholesale queue is full for the quarter, please check back later!

DO YOU SHIP INTERNATIONALLY?

  Yes! We are happy to ship globally.

WHAT IS YOUR RETURN POLICY?

  Read on our returns policy here.

Any other questions?

support@kovessentials.com


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