Frequently Asked Questions

Got a question that isn't answered below? Drop us a line here

WHAT MATERIAL ARE YOUR PRODUCTS MADE OF?

In our best efforts to reduce our carbon footprint, all clips & combs & hairpins, are made from Cellulose Acetate. Cellulose Acetate is a more eco-friendly variation of traditional plastics or resin. CA has a heightened biodegradability and is made with plant derivatives - wood pulp & cotton fibres.
 
The Luxe Scrunchie is made from 100% Mulberry Silk.

ARE YOUR PRODUCTS HAND MADE?

Unfortunately we don't have the capabilities of hand-making our products in house. Our products are all imported goods; we partnered with a manufacturer to design & produce our products.

WHAT CURRENCY ARE YOUR PRODUCTS LISTED IN?

The default currency on our website is USD, however, you can shop in CAD by scrolling to the bottom of our site and selecting your browsing country.

WHY IS MY PARCEL DELAYED IN TRANSIT?

Postal systems are experiencing many delays amid the global pandemic. We appreciate your patience & understanding as we all work together to get your parcel to you as quickly as possible.

WHAT IF I WANT TO SEND MY ORDER AS A GIFT?

Orders are not shipped with any documentation of monetary value, so gift recipients don't see the cost of goods.

Feel free to add a note at checkout and we'll include a hand-written note for your recipient!

DO YOU SELL WHOLESALE?

  Our wholesale queue is full for the quarter, please check back later!

DO YOU SHIP INTERNATIONALLY?

  Yes! We are happy to ship globally.

WHAT IS YOUR RETURN POLICY?

  Read on our returns policy here.

Any other questions?

support@kovessentials.com