We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders, processing can take 3-6 business days. Processing time is not included in shipping estimates.

After your order has left our warehouse, shipping time estimates are displayed on the shipping profile chosen at checkout. Shipping times are given as estimates - sometimes there are delays in transit that are unfortunately out of our control. If your order is time sensitive, please reach out so we can help out with options + more accurate shipping estimates specific to your location.

Orders shipping within North America will not incur any additional duties, taxes, or fees.

If your order is shipping outside of Canada or the USA - All international deliveries may be subject to duties and taxes. Duties and taxes are unique to each region and they are the responsibility of the customer.

Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.

Packages are generally marked as return-to-sender due to the following reasons:

• There was an issue with the shipping address or postal code
• The addressee does not live at the shipping address
• The package was refused by the recipient when a delivery was attempted

If a package is returned to us, please allow 3-4 weeks for processing; you can always email us first if you notice any issues with your tracking and we would be happy to advance our protocol.

We are unable to re-ship orders that are returned to us. You will be issued a store credit via E-Gift Card for order value less initial + return shipping fees, given the error was not our fault. Once you have recieved your E-Gift Card, we welcome you to place a new order with us!

Kōv Essentials cannot be responsible for lost or stolen parcels after they have been scanned as delivered. However, with the purchase of Shipping Insurance, Kōv Essentials will send a replacement order in the instance that your original order is lost or damaged in transit. If you purchased shipping insurance and are experiencing issues receiving your order, please email us at support@kovessentials.com.

If you do not opt in for Shipping Insurance, we require claims to be submitted directly with the shipping carrier and cannot guarantee resolution.

Kindly note that shipping insurance claims will not be approved if there is proof of delivery (photo or geo tracking).

If the shipping method selected at checkout is unavailable, we will default to the next available shipping method to deliver your order.

Kōv Essentials is happy to offer full returns, less initial shipping fees. To receive a refund, your order must meet the following conditions:

Returns must be shipped within 15 days of delivery for a full refund; orders shipped within 30 days of delivery will be issued store credit. After 30 days of delivery, all orders are final sale.

Purchases discounted by 15% or more are final sale. Products that are marked as final sale cannot be returned.

A few notes on return shipping:

• Return shipping is buyer responsibility.
• If this is an International return (outside of Canada), please ensure duties & import taxes are prepaid as any shipments bearing payment upon delivery will be refused.
• We cannot accept return parcels shipped via FedeX Ground - if your return is shipped via FedeX Ground, it will be refused.
• Kōv Essentials is not responsible for lost or damaged returns - we recommend purchasing tracked shipping and shipping insurance on your return.

All items must be returned in their original state with no signs of wear.

If you are unsatisfied with your order, email support@kovessentials.com for a Return Authorization & instructions.

*Returns made without authorization/without following authorization instructions will be deducted 15% for admin processing.

Orders refused at delivery will be issued a store credit via E-Gift Card for order value less initial + return shipping fees.

Returning an item from an order that shipped with a free gift will require the gift to be returned as well. If you would like to keep your gift, or if it has already been used or worn, a fee (dependent on item) will be deducted from your refund.

At this time, we're unable to offer stacking on discount codes, including free shipping codes.

Discount codes are applicable on full-priced items only. Discounts are not applicable on Bridal Gift Sets (Bridal, Bridesmaid, Maid of Honour), and the Personalized Demi Clip.