Shipping & Return Policy

Got a question that isn't answered below? Drop us a line here

Fast delivery

All orders are shipped within 1-2 business days

10-day full return

Hassle-free returns on all orders

Online support

We aim to respond to all customer inquiries within 12-24 business hours

FAQ

PROCESSING TIMES

We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders, processing can take 3-5 business days. Processing time is not included in shipping estimates.

DUTIES & TAXES

Orders shipping within North America will not incur any additional duties, taxes, or fees.

Kōv does not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties and/or taxes are buyer responsibility; we unfortunately cannot control these fees.

RETURNS POLICY

Kōv is happy to offer full returns, less initial shipping fees.

Returns must be shipped within 10 days of delivery for a full refund; orders shipped within 30 days of delivery will be issued store credit. After 30 days of delivery, all orders are final sale. Purchases made with a discount beyond 5% are final sale.

Return shipping is buyer responsibility - please purchase a shipping label through your preferred carrier. Kindly note that Kōv is not responsible for lost or damaged returns.

All items must be returned in their original state with no signs of wear.

If you are unsatisfied with your order, please reach out to us here for a Return Authorization & instructions.

RETURNED-TO-SENDER & REFUSED PARCELS

Returned-to-sender or refused parcels will be issued store credit less initial & return shipping fees, given there was no error made on our end.

ORDER CANCELLATIONS

Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.

ORDER MODIFICATIONS

If requested prior to order processing, we can add items to your order or modify colour selections of order items. Please shoot us an email for order modifications here.

LOST PARCELS

If your order is deemed lost, we will issue a re-shipment.

Kindly note that Kōv is not responsible for parcels scanned delivered that cannot be located. Porch Piracy has increased as of recent and we recommend filing a report with your local Police Station after checking with house members & neighbours.

WARRANTY

All products have a 30-day warranty, effective the date of delivery.

If your piece breaks, snaps, or is damaged in any way, we will send a replacement out. For all warranty claims, shoot us an email here. The warranty claim must be initiated within 30 days of delivery and photos must be included of damage.
If the replacement piece is out of stock, we will issue a store credit for the value of the item.

Any other questions?

support@kovessentials.com