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Shipping & Return Policy
All orders are shipped within 1-2 business days
10-day full return
Hassle-free returns on all orders
We aim to respond to all customer inquiries within 12-24 business hours
We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders, processing can take 3-5 business days (rare).
duties & taxes
Orders shipping within North America will not incur any additional duties, taxes, or fees.
Kōv does not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties or taxes are buyer responsibility; we unfortunately cannot control these fees.
Kōv is happy to offer full returns, less initial shipping fees.
Returns must be shipped within 10 days of delivery for a full refund; orders shipped within 30 days of delivery will be issued store credit. After 30 days of delivery, all orders are final sale.
Return shipping is buyer responsibility - please purchase a shipping label through your preferred carrier. Kindly note that Kōv is not responsible for lost or damaged returns.
All items must be returned in their original state with no signs of wear.
If you are unsatisfied with your order, please reach out to us here for a Return Authorization (RA) number.
returned-to-sender & refused parcels
Returned-to-sender or refused parcels will be issued store credit less initial & return shipping fees, given there was no error made on our end.
Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.
If your order is deemed lost, we will issue a re-shipment.
Kindly note that Kōv is not responsible for parcels scanned delivered that cannot be located. Porch Piracy has increased as of recent and we recommend filing a report with your local Police Station after checking with house members & neighbours.
All products have a 30-day warranty, effective the date of delivery.
Unfortunately delivery times are an estimate and cannot be guaranteed due to COVID-19. We appreciate your patience & understanding as delivery delays are common.